Shipping policy

 

🌎 Shipping & Delivery Policy

1. Dispatch Location & Free Worldwide Shipping

All our high-quality leather goods are handcrafted and shipped directly from our studio in Hong Kong. We are happy to provide Free Standard Shipping on all orders to over 200 countries worldwide. No minimum purchase is required.

2. Shipping Times & Estimates

Since we ship internationally, delivery times depend on your location and local customs processing.

  • Estimated Delivery Time: 5 to 30 business days.

  • Order Processing: Please allow 1–3 business days for our team to prepare and pack your order before dispatch.

  • Tracking: Once your order is shipped, you will receive a confirmation email with a tracking number to monitor your package's progress.

3. Delivery Estimates by Region (Optional Guide)

Region Estimated Delivery Time
USA & Canada 7 – 20 Business Days
Europe 7 – 20 Business Days
Australia & NZ 10 – 20 Business Days
Rest of the World 15 – 30 Business Days

4. Customs, Duties, and Taxes

  • Import Charges: Please be aware that international shipments may be subject to import duties, taxes, and customs fees once the package reaches your country.

  • Responsibility: These additional charges are the responsibility of the customer. We recommend checking your local customs policy for more information.

  • Delays: We are not responsible for delays caused by the customs department in your destination country.

5. Order Tracking

You can track your order directly on our website or via the link provided in your shipping confirmation email. Please allow 48–72 hours for the tracking information to update in the carrier's system after you receive your tracking number.

6. Lost or Delayed Packages

If your package has not arrived within 45 business days, please contact our support team at [Your Email]. We will investigate the shipment and, if necessary, send a replacement or issue a full refund.

🔄 Returns & Refunds

1. Returns

  • You have 30 days from the date of delivery to request a return.

  • Items must be in their original condition, unused, and in the original packaging.

2. Return Shipping Costs

  • While we provide Free Shipping to you, the customer is responsible for the return shipping costs to our warehouse, unless the item arrived damaged or the wrong product was sent.